PHP CRM Open Source is a renowned tool that is used by many companies in different parts of the world. It is made to be flexible and gives you the ability to create and design your own customer relations management. You decide how you want to receive messages, send them, interact with leads and clients as you feel it appropriate is the best part about this software. Its major advantage is that it’s web based so it can work well on your desktop as well as with your mobile devices.
This is the first and only open source CRM that is totally free and open to everyone! PhpCRM is a great way to keep track of all of your clients, keep them informed while they are waiting for your service, manage their account and business orders in an easy to use interface. All of this with a professional look and feel. Proudly built with the latest Microsoft technologies.
SuiteCRM handles sales, service, and marketing, with custom module, layout, and relationship development tools that will please your IT department too (if you have one). This CRM has also got a real-time dashboard, meaning as data streams in, new figures offer broader insights into things like pipeline metrics, open project statuses, and cash flow.
Endless modular customizability and add-ons mean you can use it for applications, simple or complex. It also works on every operating system under the sun: Windows, OS/X, Ubuntu, Android, iOS—you name it.
With a low learning curve and easy set-up, it’s definitely one of the most approachable open source systems on the scene. It’s also one of the most popular.
Helpdesk support can be slow, as it is community-based. There’s also a moderate learning curve, and the free open source version’s integrations and features aren’t as developed as in paid versions. SuiteCRM doesn’t integrate with ERP software, so if you’re looking for holistic business process integration, it may not be the right choice.
Pricing for SuiteCRM: OnDemand:
- Pure SuiteCRM is free.
- Starter plan (recommended for 1-10 users) is $123 (billed as £95) per month, billed annually.
- Business plan (recommended for 5-50 users) is $430 (billed as £332.50) per month, billed annually.
- Premium plan (recommended for 10-150 users) is $614 (billed as £475) per month, billed annually.
OroCRM is opensource customer relationship management solution. By using OroCRM, you can capture all customer interactions such as email response, product reviews, support tickets and social channels.
This CRM solution offers powerful reporting and analytics and lots of third-party integration.
And It comes with easy to deploy email marketing campaigns. Customers can easily deploy the OroCRM in either a SaaS environment or in an on-premise setup.
Odoo is all about ‘extensible architecture,’ with a modular design that lets you mix and match different features. The open source Community Edition of Odoo CRM plugs into the 10,000+ apps in the vendor’s orbit, which are configured to integrate with one another seamlessly.
If you’re in retail, restaurants, or other brick-and-mortar enterprises, you may be interested to know Odoo has a very useful point of sale app. Working with other Odoo apps, point of sale data can easily flow into your inventory management, email marketing, and sales operations.
The open source version of Odoo CRM has a significant learning curve, and you’ll have to pay special attention to setting it up and implementing it to prevent headaches later. The invoicing tool is a bit more complicated than necessary (you have to create a quote, followed by an order in order to generate an invoice), and reporting options are limited. Customer support is dependent on app community members.
- Open source CRM is free. Paid add-ons available.
CiviCRM is an open-source CRM platform built on PHP and MySQL. This solution is integrated with many open-source content management systems like WordPress, Jumla, and drupal.
CiviCRM offers lots of features like event management, Activities Management, membership plan, and many more. It supported over 20 languages including English, French, Chinese, German, etc.
X2CRM has an open source edition, which generously shares code through GitHub, SourceForge and Bitnami, thus encouraging anyone and everyone to customize it for their own purposes. The software can be downloaded right onto a webserver, but you can also get help when downloading it as part of a full stack version.
This open source edition employs many of the core modules from the general (non-open source) X2CRM platform, which is more geared toward larger enterprises rather than lean startups.
Lighter operations can take advantage of X2CRM Open Source’s tools for marketing campaigns and pipeline and funnel management. There are email modules that include open email tracking and a feature to design workflow visualizations. X2CRM also has Android and iOS apps.
X2CRM is an up-and-coming platform and not the most widely used, so you may find it tricky to get the support you need through its small-ish community.
- Open source version is free.
- Paid custom configuration and development solutions also available.
EpsoCRM is designed to meet the needs of small and medium businesses. EspoCRM is an open-source web application that allows you to see, enter and check all your company relationships regardless of the type.
It supported two-way contact integration that will decrease data errors and ensure that you and your team will have access to the most up-to-date customer detail.
Vtiger CRM Open Source covers the breadth of customer relationship management features you know and love. You can use it to run marketing campaigns and keep track of leads, customers, and opportunities, handling the sales cycle and daily workflows. Reporting and analytics features are included, and it has a Gmail extension, which is super handy for referencing CRM data and info while emailing.
As you scale up your usage, you can check out the market for add-ons for greater features. It’s the #1 most downloaded Open Source CRM on SourceForge (with 4.5 million+ downloads), so it has a big community of users and developers behind it.
Vtiger’s reporting features are somewhat lightweight in open source when compared to its paid version. Navigation between features sometimes feels a bit clunky, and the Google Sheets integration isn’t the best. Vtiger also has a moderate learning curve, so it will take time to train your team to implement the platform effectively.
- Free, with paid add-ons available.
This book is aimed at individuals and small businesses who wish to have an effective customer relationship management system that can be tailored to their needs and at little or no cost.